
Frequently Asked Questions (FAQ)
How long does delivery take?
Our estimated total delivery time is 6–9 business days.
This includes:
- Order processing: 1–2 business days (Monday–Saturday)
- Transit time: 5–7 business days (Monday–Saturday)
Please note that delivery times may vary slightly during public holidays, high-demand periods, or due to courier delays outside our control.
Do you offer free shipping?
Yes — we offer free shipping on all orders with no minimum purchase required.
The price shown at checkout is final, with no additional fees or hidden charges.
How do I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking link.
If you don’t see this email, please check your spam or junk folder.
You can also track your order directly through our Track & Trace page on our website.
Which payment methods do you accept?
We accept the following secure payment options:
- American Express (AMEX)
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
All payments are processed in British Pounds (GBP).
What is your return policy?
We offer a 30-day return period from the day you receive your order.
To qualify, items must:
- Be unused, unworn, and unwashed
- Include original packaging and tags
- Be accompanied by proof of purchase
If 30 days have passed since your order arrived, unfortunately, we cannot accept a return or refund.
About Atelier Lior
At Atelier Lior, we believe that style starts with how you feel. That’s why we design our clothing not only to please the eye but also to fit beautifully. Clothing that makes you feel confident every time you wear it.
Our collections combine timeless elegance with comfortable fabrics in a way that makes you feel good. From daily basics to extraordinary pieces, we make sure you can wear them in your own way.
Atelier Lior is made for women who know what they want - without compromising on comfort or quality.
Fast & Reliable shipping
Free shipping with no additional delivery costs for all orders to United Kingdom.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return
Secure payment with SSL encryption
SSL-encrypted payments with American Express, Apple Pay, Google Pay, Meastro, Mastercard, Shop Pay, Union Pay and Visa.
Our customer service
Our UK-based support team is here for you – Monday to Saturday between 9:00 AM and 5:00 PM (GMT – Greenwich Mean Time, London)
Key Style Features