TERMS & CONDITIONS

Terms and Conditions – Atelier Lior

This website is operated by Atelier Lior.

Throughout the site, the terms “we”, “our”, and “the entrepreneur” refer to Atelier Lior.

Atelier Lior offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing one of our products, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to these Terms of Service.
You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes.
Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

Cooling-off period: The time period within which the consumer can exercise the right of withdrawal.
Consumer: A natural person not acting in the exercise of a trade or profession who enters into a distance contract with the entrepreneur.
Durable data carrier: Any means that allows the consumer or entrepreneur to store information personally addressed to them in a way that can be retrieved and reproduced unchanged at a later time.
Right of withdrawal: The option for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person offering products and/or services to consumers at a distance.
Distance contract: A contract concluded between the entrepreneur and the consumer within an organized system for distance selling of products and/or services, using one or more means of distance communication exclusively.
General Terms and Conditions: The present Terms and Conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Business name: Bancas
Registration number: 91538327
Trade name: Atelier Lior
VAT number: NL004898470B52
Customer service email: contact@atelierlior.fr
Business address: 4823AD, Zinkstraat 24, Box A4504, Breda, The Netherlands

ARTICLE 3 – APPLICABILITY

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer.
If this is not reasonably possible, the consumer will be informed where the Terms can be accessed electronically, and they will be sent free of charge upon request.

If the distance contract is concluded electronically, the text may be provided electronically in such a way that the consumer can easily store it on a durable data carrier.

If product- or service-specific terms apply in addition to these Terms, the most favorable provision for the consumer shall apply in the event of any conflict.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect. Any such invalid clause will be replaced by a valid one that reflects the original intent as closely as possible.

Situations not covered by these Terms will be evaluated in the spirit of these Terms.

ARTICLE 4 – THE OFFER

All offers are non-binding and may be modified.
Obvious errors or mistakes in the offer are not binding.
Product images are a true representation but colors may differ slightly from reality.
Each offer contains clear information about price, delivery, payment method, and right of withdrawal.
Customs duties and import VAT are the responsibility of the customer.

ARTICLE 5 – THE CONTRACT

The contract is concluded once the consumer accepts the offer and meets the stated conditions.
If acceptance is made electronically, confirmation will be sent immediately.
Until confirmed, the consumer may withdraw from the agreement.

The entrepreneur ensures secure electronic data transfer and payment environments.
Orders may be refused if there are justified reasons, such as concerns over payment capability.

The entrepreneur provides the consumer with written confirmation including the business address, warranty terms, and right of withdrawal instructions.

ARTICLE 6 – RIGHT OF WITHDRAWAL

Consumers have 14 days from receipt of the product to withdraw from the contract without giving reasons.
During this period, the consumer must handle the product and packaging carefully.
To exercise this right, the consumer must notify the entrepreneur within 14 days and then return the product within the next 14 days.

Return shipping costs are borne by the consumer.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the consumer exercises the right of withdrawal, return costs are the consumer’s responsibility.
Refunds will be issued within 14 days of withdrawal once the return has been received or sufficient proof of shipment is provided.

ARTICLE 8 – EXCLUSION OF WITHDRAWAL RIGHT

The entrepreneur may exclude the right of withdrawal for:

  • Custom-made or personalized products

  • Perishable goods

  • Sealed hygiene items opened by the consumer

  • Services started before the withdrawal period with consumer consent

ARTICLE 9 – PRICES

Prices are subject to change, including due to VAT adjustments.
Errors in pricing are not binding.
Products shipped outside the EU may incur import duties and taxes collected by local authorities.

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur guarantees that products meet contractual specifications and legal standards.
Defects must be reported in writing within 14 days.
Warranty equals the manufacturer’s warranty period.
Improper use or third-party repairs void the warranty.

ARTICLE 11 – DELIVERY AND EXECUTION

Orders will be processed carefully and delivered within 30 days unless agreed otherwise.
Delays will be communicated, and refunds will follow within 14 days if canceled.
Replacement items will be clearly identified as such.
Risk transfers to the consumer upon delivery.

ARTICLE 12 – DURATION, TERMINATION, AND RENEWAL

Contracts of indefinite duration may be terminated with one month’s notice.
Fixed-term contracts cannot be automatically renewed, except under specific conditions for subscriptions.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, payments are due within 7 business days after the start of the cooling-off period.
Consumers must report payment inaccuracies immediately.

ARTICLE 14 – COMPLAINTS

Complaints must be submitted within 7 days after discovery.
The entrepreneur will respond within 14 days.
If unresolved, disputes may be submitted for mediation or legal resolution.

ARTICLE 15 – DISPUTES

Contracts are governed exclusively by Dutch law, even if the consumer resides abroad.

ARTICLE 16 – PERSONAL DATA

The submission of your personal data through the store is governed by our Privacy Policy.

ARTICLE 17 – ERRORS AND INACCURACIES

We reserve the right to correct typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability at any time without notice, including after an order has been placed.

ARTICLE 18 – CHANGES TO TERMS OF SERVICE

The latest version of the Terms of Service can always be found on this page.
We reserve the right to update or replace any part of these Terms at our discretion. Continued use of the website constitutes acceptance of any changes.

ARTICLE 19 – CESOP

In accordance with the 2024 “Implementation of the EU Payment Service Provider Directive” and the Central Electronic System of Payment Information (CESOP), payment service providers may be required to record transaction data in the European CESOP system.